Returns & Refunds

Returns & Refunds Policy

  • For in-store sales, returns are at the sole discretion of the Director(s) of Rare Woods SA, and will be subject to handling fee.
  • For online sales, returns will be accepted within 7 calendar days of purchase date, provided the timber being returned has not been altered (sanded, planed, cut etc) in any way.
  • Original shipping cost is non-refundable and return shipping cost is for buyers account.
  • Please make contact with us (via email at  as soon as possible should you wish to return any lumber.
  • We will endeavor to make the process as smooth and painless as possible.


To read our full sales policy, please click here.